Audit & enquiry mapping
Mapped every inbound channel and after-hours enquiry pattern to find exactly where interest was going cold.
REAL ESTATE · CASE STUDY
Estate.io lifted lead conversion +34%
A 24/7 multilingual enquiry copilot that qualifies leads and books viewings — shipped in 9 weeks.
- 9 weeks to launch
- 6 languages, live 24/7
- Direct calendar booking
Estate.io Live+34%lead conversion
Capabilities
24/7 instant response
Multilingual by default
AVM-backed qualification
Direct calendar booking
The intent-sorted enquiry inbox
Every enquiry the moment it lands — qualified, scored, and sorted by intent, not arrival time.
LIVE INBOX — SORTED BY INTENTAUTO-REFRESH
ENQ-44712BR apartment, MarinaBudget confirmed · Arabic · flagged 00:01 agoHOT LEAD< 1 min
ENQ-4468Villa, Arabian RanchesQualifying budget · EnglishQUALIFYING3 min
ENQ-4460Studio, JVCViewing booked for Thu 4pmBOOKED18 min
ENQ-44523BR townhouse, Damac HillsGeneral pricing question, answeredANSWERED41 min
Every enquiry gets an instant, qualified response — a human agent reviews and can take over any conversation.
Why Estate.io called us
Inbound property enquiries arriving outside office hours or in a language the on-duty agent didn't speak went unanswered until the next business day, and by then a meaningful share of that interest had already gone to a competitor listing.
Answer and qualify every inbound enquiry instantly, in the buyer's own language, around the clock.
9 weeks to launchTimeline
AI engineers + real estate ops advisorTeam
From audit to production
Why 9 weeks was realistic — the scope was one copilot and two integration points, not a CRM rebuild. Here's the breakdown:
Copilot build & AVM training
Built the multilingual response engine and trained the qualification model against a live automated valuation model.
CRM & calendar integration
Wired qualified leads directly into the sales team's existing CRM and calendar — no separate inbox for agents to check.
Live rollout & tuning
Rolled out across all six languages at once, then tuned response quality on real enquiry volume during the first weeks live.
What we delivered
The stack behind Estate.io's real-time enquiry copilot.
Multilingual intent + budget-qualification model
A fine-tuned intent-classification model reads each enquiry's language and urgency, cross-checks the ask against a live automated valuation model, and only escalates to a human agent when confidence drops below threshold.
Python
TensorFlow
FastAPI
WhatsApp Business API
PostgreSQL
Redis
Docker
Maps & geolocation
Plus direct CRM and calendar integration into Estate.io's existing sales workflow — the connective work most off-the-shelf chat vendors skip.
The challenge
Inbound property enquiries arriving outside office hours or in a language the on-duty agent didn't speak went unanswered until the next business day, and by then a meaningful share of that interest had already gone to a competitor listing.
What we built
We shipped a multilingual enquiry copilot that answers property questions instantly, qualifies buyer intent and budget against an automated valuation model, and books viewing slots directly into the sales team's calendar — live around the clock, in the buyer's own language.
Core capabilities
24/7
24/7 instant response
No enquiry waits for the next business day, ever.
LANG
Multilingual by default
Answers in the buyer's own language, not just the agent's.
AVM
AVM-backed qualification
Budget and intent checked against a live automated valuation model before a lead reaches sales.
CAL
Direct calendar booking
Qualified leads book a viewing slot in the sales team's calendar without a human touch.
Inside Estate.io
The enquiry copilot agents rely on every shift, from sign-in to booking log.
Main feature — enquiry to instant reply to booked viewing
Dashboard — response time & conversion analytics
Login — agent portal access
Detail — lead profile and qualification funnel
Activity log — bookings & escalations
The outcome
Lead conversion rose 34% once every enquiry got an instant, qualified response instead of a next-business-day callback, with the full copilot shipped and live in 9 weeks.
+34%lead conversion
9weeks to launch
3AI systems shipped
What the sales team is saying
Straight from the team fielding enquiries every day.
“Half our leads used to come in after 6pm or in Arabic and by the time an agent picked it up the next morning the buyer had already messaged three other listings. Bounce's copilot answers instantly in whatever language the buyer used checks it against real AVM numbers and books the viewing straight into our calendar. I was skeptical an AI could qualify a lead properly — it does faster than most of my agents.”
Yousef Al MarriHead of Sales Operations, Real EstateFrequently Asked Questions
Both — once a lead is qualified against budget and intent, it books a real slot directly into the sales team's calendar, no human step required in between.
Six, matched to Estate.io's buyer mix. An enquiry gets answered in the language it arrived in, not translated after the fact.
The AVM range is a qualification signal, not a binding quote — every booked viewing still goes through a human agent before any offer is made.
9 weeks from kickoff to production, covering the copilot build plus CRM and calendar integration — not a proof of concept.
No — it removes the after-hours and first-response bottleneck. Agents still run every viewing and negotiation; the copilot just makes sure no enquiry goes cold waiting for office hours.
◆ Let's build
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